c2c Internship In London, UK 2024

Job Overview:

Trenitalia c2c Limited is a leading railway company operating in the United Kingdom, providing commuter train services between London and Essex. As part of the Trenitalia Group, we are committed to delivering exceptional customer service, reliability, and sustainability in our operations. Our mission is to offer safe, efficient, and comfortable transportation solutions while prioritizing the needs and satisfaction of our passengers.

We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Intern. This internship offers a unique opportunity to gain valuable experience in the transportation industry while contributing to the delivery of exceptional service to our passengers. The Customer Service Intern will work closely with our customer service team to assist passengers, resolve inquiries, and ensure a positive travel experience for all.

Job Responsibilities:

• Assist passengers with ticket purchases, journey planning, and travel information both in person and over the phone.
• Provide support and guidance to passengers at ticket offices, stations, and on trains, ensuring their needs are met promptly and professionally.
• Handle customer inquiries, complaints, and feedback, striving to resolve issues effectively and enhance customer satisfaction.
• Collaborate with other departments, such as operations and marketing, to address passenger concerns and improve service delivery.
• Maintain a thorough understanding of company policies, fare structures, and service offerings to provide accurate information to passengers.
• Contribute to the development and implementation of initiatives to enhance the overall customer experience and drive customer loyalty.
• Assist in the management of social media channels and online platforms, responding to passenger queries and engaging with the community.
• Participate in training programs and workshops to develop knowledge and skills relevant to the role.

Job Qualifications:

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• Currently enrolled in a degree program or recent graduate in a relevant field such as business, hospitality, tourism, or transportation.
• Strong communication and interpersonal skills, with the ability to interact effectively with diverse groups of people.
• Customer-focused mindset with a passion for delivering exceptional service and exceeding customer expectations.
• Excellent problem-solving abilities, with the capacity to resolve issues promptly and diplomatically.
• Ability to work effectively in a fast-paced environment, demonstrating adaptability and resilience.
• Proficiency in Microsoft Office applications and familiarity with customer relationship management (CRM) systems is desirable.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays, as required.

Job Benefits:

• Interns will receive a competitive salary and may be eligible for travel benefits.
• Opportunities for professional development and networking within the transportation industry.
• Potential for future career advancement within Trenitalia c2c Limited.

How to Apply: